In this modern client-driven business world, ratings and reviews have become a “make it” or “break it” for all different types of business.
We can all relate.
You’re planning a holiday but to a resort and hotel, you’ve never stayed at before. Who do you turn to for advice and guidance? The travel company’s brochure? Unlikely. In increasing numbers, we turn to total strangers and read their customer reviews. – Forbes
Vacation rentals depend on reviews more than others given the uncertainty that can sometimes surrounds them.
Therefore, having highly-ranked, positive reviews and a reputable property management company are vital components to the overall success of the vacation property. Not only does having 5-star reviews mean higher rankings, greater visibility, and greater booking volume, 5-star reviews are also a requirement to attain the coveted “Superhost” status on Airbnb.
According to Airbnb, investment property owners or managers must “Maintain a 4.8 overall rating (this rating looks at the past 365 days of reviews, based on the date the guest left a review, not the date the guest checked out).”
Ideally, invested property owners who understand the importance of consistent good reviews understand that the “holy grail” is to consistently achieve more 5-star reviews.
The difference between a 4-star and a 5-star review can cost owners substantial amounts of income each year. When choosing between two properties which are nearly identical, let’s say comparable in price, location, and size, who wouldn’t go with the 5-star rated home?
Cora Bett Vacation Rentals prioritizes receiving 5-star reviews for all of our properties. In doing so, we focus on providing the following outstanding services and amenities.
Not only are the vast majority of our properties located in the heart of one of the consistently named “Best Cities in the World,” but with each property we highlight the cities’ unique corners and charm that are accessible within walking distance. In many cases, we can manage and minimize any issues with guests expectations by providing bicycles for properties a little further out from the center of town and information about restaurants and attractions nearby.
In addition, our office is located downtown, providing us quick and easy access to address any guest needs that may arise.
Services from Rental Manager
It is completely up to us to provide your guests with a great experience and stay. We not only want to impress rental clients with our management services but also go over and beyond to ensure they see all the city and your property has to offer. In order to do so, we implement a number of different strategies. We desire for the client’s booking process to be seamless and highly personalized, and as such, we monitor and respond immediately to inquiries and bookings. Prioritizing this helps us maintain a high response rate. We also offer experience packages for our guests to book in order to get the most out of their stay. In addition, our downloadable app provides guests with all necessary check in and check out information.
Cleanliness is one of the most important factors that has a major impact on the enjoyment of a client’s stay in a vacation rental. You want to ensure that the property is immaculate on each and every check in. It is after all, ultimately our responsibility to ensure that cleaning is timely, done properly and that the sheets/towels are in optimum condition for each guest – each and every time. We follow all CDC guidelines and exceed industry standards to keep our guests safe. If any stone is left unturned during cleaning it can totally ruin a guest’s experience so it is vitally important that the cleaning is top notch.
The 5 Star Experience
The culmination of these strategies is a 5 star rating for your property and ultimately a reflection of a guest’s “overall excellent experience” … from beginning, middle and end.
This rating is our opportunity to ask, “How’d we do?” as it is, after all, an honor for us to provide exceptional service to our guests at the highest level. It is easy for a management company to say that “all our rental homes are excellent and come highly recommended,” but when it comes from someone who actually stayed there, it has far greater meaning for potential guests.
5-star reviews will not only ensure repeat guests and highlight your property on booking sites, but in turn increasing reservation numbers and ultimately growing your revenue.
Check out some of our highly reviewed properties and our most recent 5 star reviews.
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